Refund and Returns Policy

Overview
At Hacktopis, we value our customers and aim to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Below you will find details of our refund and returns policy.

Returns
If you need to return a product, please note the following:

  • Items must be returned within 30 days of receipt.
  • Products must be unused, in their original packaging, and in the same condition as when you received them.
  • Certain items, such as perishable goods or custom orders, may not be eligible for returns.
  • To initiate a return, please contact our customer service team at info@hacktopis.xyz or call us at 307-621-0431.
  • Once your return is approved, you will receive instructions on how to send the item back.

Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed within a reasonable time frame.

  • Refunds will be issued to the original payment method.
  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
  • If you receive a refund, the cost of return shipping may be deducted from your refund unless otherwise specified.

Exchanges
If you need to exchange an item for a different size, color, or model, please reach out to our customer service team. We will guide you through the exchange process, including how to return the original item and how to order a replacement.

Damaged or Defective Items
If you receive a product that is damaged or defective, please contact us immediately.

  • We may request photos of the damage or defect to better understand the issue.
  • Depending on the circumstances, we will offer a replacement, repair, or full refund.
  • Any shipping fees associated with returning a damaged or defective item will be covered by Hacktopis.

Contact Information
If you have any questions about our refund and returns policy, please reach out to us:

  • Email: info@hacktopis.xyz
  • Phone: 307-621-0431
  • Address: Hacktopis, 0419 Feest Island, Suite 989, North Nyaside, Kentucky, United States.

We appreciate your trust in Hacktopis and will do our best to ensure a smooth and fair returns process.