Delivery Policy
1. Processing Time
Orders placed through Hacktopis are processed within 1-3 business days after payment has been confirmed. Orders placed on weekends or holidays will be processed on the next business day. Once your order has been processed, you will receive a shipping confirmation email with tracking information.
2. Shipping Methods and Timeframes
Hacktopis offers multiple shipping options at checkout. Estimated delivery times vary depending on the shipping method selected and your location. Generally, delivery within the United States takes 3-7 business days. For international orders, delivery times may range from 7-21 business days, depending on the destination and customs processing.
3. Shipping Fees
Shipping costs are calculated based on the weight, dimensions, and destination of the package. The total shipping fee will be displayed at checkout before completing your purchase. Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their country’s regulations.
4. Order Tracking
Once your order has shipped, you will receive an email containing your tracking number and a link to the carrier’s website. You can use this information to monitor the progress of your delivery. If you have not received a tracking number, please contact our customer service team for assistance.
5. Delivery Issues
- Lost or Delayed Packages: While we work with reliable shipping carriers, occasional delays may occur due to weather, holidays, or unforeseen events. If your package has not arrived within the estimated timeframe, please contact us so we can assist you in resolving the issue.
- Incorrect Address: Hacktopis is not responsible for packages shipped to an incorrect address provided by the customer. Please ensure all shipping details are accurate before placing your order.
- Damaged Packages: If your order arrives damaged, please take photos of the packaging and items, and contact us within 48 hours of delivery. We will work with you to find a suitable solution.
6. Restrictions and Exceptions
Certain items may be subject to shipping restrictions or require additional handling time. In such cases, we will notify you during the order process. Some countries may have specific regulations or prohibitions on certain products. It is the customer’s responsibility to verify any restrictions that may apply to their delivery address.
7. Customer Support
For any questions or concerns regarding your delivery, please contact our customer support team at info@hacktopis.xyz or call us at 307-621-0431. We are available to assist you with tracking your order, updating your delivery address, or resolving any shipping-related issues.
8. Policy Updates
Hacktopis reserves the right to update or change this Delivery Policy at any time. Please check this policy regularly for any modifications.